Return, Refund & Exchange Policy

At FDIANS.com, we are committed to providing genuine products and a transparent shopping experience. Please read our policy carefully before placing an order.

Returns

We accept returns only under the following circumstances:

• The product received is defective upon delivery.
• The product delivered is different from the item ordered.
• The product has sustained physical damage during transit.

To be eligible for a return, customers must contact us within 48 hours of delivery and provide clear photographs or videos showing the issue.

The product must be returned with:

• Original packaging
• All included accessories
• Invoice/GST bill
• Unused condition (except for inspection purposes)

Non-Returnable Situations

Returns will not be accepted for the following reasons:

• Change of mind after purchase
• Customer ordered the wrong product or variant
• Minor packaging wear that does not affect the product
• Damage caused by misuse, mishandling, or unauthorized repairs
• Products returned without original accessories or packaging
• Requests made after the reporting period specified above

Exchanges

FDIANS.com does not offer product exchanges.

If a return request is approved due to a defective, damaged, or incorrectly delivered product, the matter will be resolved through replacement (where available) or refund, at our discretion.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed to the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed method (like UPI etc) after verification.

Refund processing timelines may vary depending on payment providers and banking systems.

Manufacturer Warranty

Products covered by an official manufacturer warranty may be serviced directly through the respective brand's authorized service centers in India.

Issues arising after successful delivery and initial inspection may be covered under the manufacturer's warranty terms rather than this return policy.

How to Request a Return

To request a return, please contact us with:

• Order Number
• Customer Name
• Description of the issue
• Photographs or videos showing the problem

Contact Details:

Email: care@fdians.com
WhatsApp: +91 88710 15085

Business Information

Business Name: Arunaav
Owner: Vineet Vaibhav Srivastava
GSTIN: 23FBDPS2301R1ZG

Registered Address:
Arunaav
67, LIG, LIG Colony
Singrauli, Singrauli
Madhya Pradesh – 486889
India